DON ADR Program
Suggested Navy Knowledge Online Training Courses
Uniformed and
civilian personnel have world-wide access to ADR and conflict management
training if they can access
Navy Knowledge Online.
The ADR Program Office staff recently reviewed the titles of the courses that
NKO offers, and here are some titles that might be of interest to parties in a
dispute. =
ADR TOPIC CATEGORIES
1. FACILLITATION
MGMT0270 - The Successful Facilitator Simulation
The Successful Facilitator Simulation is designed to help participants become
effective facilitators and get meetings back on track. By providing learners
with the opportunity to practice facilitative techniques and strategies, the
simulation will challenge and strengthen those skills necessary for overcoming
productivity barriers and enhancing communication. The Successful Facilitator
Simulation is based on the SkillSoft series "The Successful Facilitator" and
contains links to the following SkillSoft courses: MGMT0271, MGMT0272, MGMT0273,
MGMT0274, and MGMT0275. The simulation comprises 4 scenarios and an
introduction.
Duration – 0.5
MGMT0271 - The Role of the Facilitator
In this course, you will explore the foundations of the art of group
facilitation. You will define the role of a facilitator, so that you can easily
differentiate between facilitated groups and democratic or autocratic groups.
Identifying the skills, attitudes and emotions needed to facilitate groups will
help prepare you for taking on the task of changing your work group structure.
Understanding the responsibilities of the facilitator will help establish the
boundaries of what you can and cannot control when working with groups. Finally,
you will learn ways to measure your successes through self-assessment.
Duration – 5
MGMT0272 - Facilitative Fundamentals: Techniques and Tools
This second course in "The Successful Facilitator" series provides you with tips
and techniques that will help you become a successful facilitator. You will
learn to recognize communication style differences. Learning techniques, like
paraphrasing and mirroring, will give you ways to clarify and reinforce what
you''re hearing and make sure everyone in the group is hearing the same thing.
Once you''ve explored the various means of communicating, it''s time to take on
the challenges of facilitating getting everyone to speak openly and honestly, in
an organized manner that is clear and respectful of the other participants. And,
don''t forget to listen for the things participants are not saying. You will
also discover techniques to help with the ever-challenging task of timing
activities, preparing effective agendas and handling long lists of information.
Duration – 5.5
MGMT0273 - Facilitating Work Groups and Meetings
You will start by identifying different types of groups: internal, external, on
going, single-purpose and their characteristics. By knowing whom you are going
to be facilitating and the inherent group characteristics, you will be able to
prepare for the meeting, establishing clear expectations and a realistic agenda.
You can also determine if you are a match for this assignment, or if it would be
better to find someone else. You will learn techniques to start and end meetings
for groups of various sizes and purpose. By learning why, when and how to
intervene in meetings, you will establish ways to get groups to work through the
problem-solving process so they can agree and make sustainable agreements and
decisions. You will finish this course by learning how to end meetings and, with
action items assigned, everyone knowing what the meeting accomplished and what
they need to do next.
Duration – 5
MGMT0274 - Facilitating Challenging Situations
In this course you will learn to recognize and deal with the most difficult
aspects of facilitating groups. You will explore typical trouble spots, like
dealing with side conversations. Discover ways to maintain and channel
enthusiasm with high-participation groups and turn around low-participation
situations. Learn techniques to help you handle sabotage and passive/aggressive
behavior. Capitalize on confrontation by shifting your analysis from "what''s
wrong" to assessing "what is really going on." You will also learn the benefits
of conflict and apply tips to transform chaos into creativity.
Duration – 5
MGMT0275 - Facilitative Formats and Tools: Offering Options
In this course, you will explore alternatives to the standard one-facilitator
group meeting or work session. You will examine the advantages and disadvantages
of co-facilitating meetings and work groups. With that knowledge, learn to
divide and coordinate who''s going to do what. Gain the ability to establish
boundaries for each of the facilitators and determine the most effective way to
communicate with your client during this process. Another alternative you will
explore is breakout groups. Breakout groups that are planned well and
facilitated properly can be an effective, fast means of handling a large project
or quickly gathering the information needed to make a decision. You will learn
to use multitasking formats as well as how to structure groups that are easy to
debrief when the full group reconvenes. Other options abound. What about
experiential learning techniques, structured go-arounds, or computer-aided
meetings? Finally, you will explore the benefits and pitfalls of chart writing.
Communicating information in meetings is an essential factor to their success.
Charts can help you clarify information, track ideas and progress, and be a
message-conveyor of their own.
Duration – 5
MGMT0276 - The Facilitative Leader
This course starts by identifying the differences between group facilitators and
facilitative leaders. You will learn techniques to recognize and work with all
levels of interaction. You will discover what makes an effective facilitative
leader. And finally, you will learn strategies to get group members to take a
personal interest in a project''s success.
Duration – 5
41031 - Facilitation: The Effective Facilitator
In "Facilitation: The Effective Facilitator," you will learn the characteristics
and responsibilities of facilitators in team meeting situations. In addition,
you will learn the verbal and nonverbal strategies a facilitator can use to
ensure full participation among team members and how to properly ask questions,
offer feedback, and record information.
Duration – 4
41032 - Facilitation: The Facilitation Process
In "Facilitation: The Facilitation Process," you will learn the importance of
and the correct way to prepare for a facilitation, the most effective way to
guide a meeting, and the best way to achieve sustainable results. Specifically,
you will learn how to assess a team's situation and needs, how to apply certain
structural tools to make a meeting successful, how to ensure that every team
member participates in the discussion, and how to apply the six steps of the
decision-making process to teams.
Duration – 4
41033 - Facilitation: Facilitating Challenging Situations
In "Facilitation: Facilitating Challenging Situations," you will learn how to
handle several challenging situations that you may encounter while facilitating.
Specifically, you will learn how to handle difficult team members, the best way
to confront team resistance, and the most effective way to resolve conflicts
among team members.
Duration – 4
TEAM0154 - Facilitating On-site and Virtual Teams
Knowing how to facilitate maturing on-site and virtual teams is critical,
because it is at this time that teams typically reach peak performance. Mature
teams begin to perform independently, and it's important that the leader's role
changes to that of a facilitator.
Duration - 4
TEAM0211 - Team Conflict: The Seeds of Dissent
TEAM0212 - Analyzing Workplace War Zones
At the end of this course you'll have the skills needed to recognize why teams
stop working, identify why battles begin, learn how to target team problems, and
develop the skills to discuss problems as a team.
Duration - 2
TEAM0213 - Getting Past Clashes: Valuing Team Diversity
Duration - 2
TEAM0214 - Conquering Conflict through Communication
Duration - 3
42211 - Team Conflict: Resolving Team Conflict
In "Team Conflict: Resolving Team Conflict," you will learn how to identify,
clarify, and address team conflict. You will also learn about conflict
resolution styles, types of team conflict, and guidelines for resolving team
conflict.
Duration - 4
42212 - Team Conflict: Working in Diversified Teams
Duration - 4
42213 - Team Conflict: Overcoming Conflict with Communication
In "Team Conflict: Overcoming Conflict with Communication," you will learn about
using communication to resolve conflict in a diverse team. You will also learn
strategies for managing conflict and guidelines for effective communication
during team conflict.
Duration - 4
COMM0006 - Communication Skills for Resolving Conflict
Although, through the use of good communication skills, conflict in the
workplace can be minimized, it can''t be eradicated entirely. On the occasions
when disharmony inevitably arises, there is a need for a different set of
communication skills--those of negotiation, mediation, or arbitration.
This course will give you an understanding of the various causes and outcomes of
conflict, together with a practical demonstration of the styles and
communication involved in the negotiated resolution of one to one conflict. You
will also learn how to act as a third party mediator or arbitrator in situations
where the parties concerned seem unable to resolve the dispute unaided.
Duration – 5
COMM0340 - Dealing with Conflict in the Workplace Simulation
The Dealing with Conflict in the Workplace Simulation comprises three scenarios
and is based on the SkillSoft series "Dealing with Conflict in the Workplace."
Throughout the simulation links are provided to the following SkillSoft courses:
COMM0341, COMM0342, and COMM0343.
Duration – 0.5
COMM0341 - Perspectives on Conflict>
Duration – 5.5
COMM0342 - Handling Conflict with Others
Duration – 6
COMM0343 - Managing Conflict in the Organization
Duration – 6
COMM034S - Managing Conflict in the Organization
Duration – 6
MGMT0221 - Understanding Conflict
Duration – 2.5
MGMT0223 - Resolving Conflict through Problem Solving
Duration – 3
3. NEGOTIATION
LAW0106 - Negotiations
This course discusses the legal process of litigation and other out-of-court
negotiations that are used to settle business disputes. In addition, this course
treats the decision to sue much like other business decisions and offers
criteria that management can use to perform a cost-benefit analysis. It begins
by presenting proactive management strategies for discouraging damaging lawsuits
and avoiding costly litigation. It examines forms of alternative dispute
resolution, including negotiation, mediation, and arbitration, and
the respective strengths of mediation and arbitration so that management can
effectively work with legal counsel to determine when these are appropriate
alternatives to litigation. Finally, it describes the litigation process
and its impact on business and strategies for working successfully with
administrative agencies.
Duration – 2.5
sco12_b643d9f1 - Negotiating for Results
Examines techniques for approaching and productively handling negotiations;
focuses on groundwork, the actual negotiation, relationships, and the
follow-through.
- Develop a BATNA (best alternative to a negotiated agreement)
- Clarify interests to create opportunities for mutual gain
- Restore productive dialogue with “appreciative moves” when negotiations stall
- Differentiate between a relationship and a deal
- Generate ways to foster relationships based on trust
- Think through and plan for how terms of an agreement will carry out in practice
- Be better prepared for negotiations and able to reach negotiation solutions that
deliver results
Duration – 2
COMM0506 - When the Going Gets Tough
"It is common sense to take a method and try it; if it fails, admit it frankly,
and try another. But above all, try something." Franklin D. Roosevelt spoke
these words of wisdom. Negotiating can be challenging, especially when the
stakes are high. It's possible to be suddenly stopped in your tracks when an
event or circumstance sends the whole deal reeling. Have you ever been involved
in a tough negotiation? How did you handle it? Moving past the glitches in
negotiation requires savvy and an ability to stay focused on your ultimate goal
no matter what it takes to get there. This course explores ways to navigate
around the potholes, barriers, and hurdles that may appear during negotiation.
You'll discover methods of dealing with them rather than avoiding them or being
sidetracked by challenges. In addition, you'll examine the
basics of
third-party intervention and fostering good will.
Duration – 2.5
COMM0503 - The Negotiation Process
Duration – 2
COMM0504 - The Dynamics of Interaction
Duration – 3
COMM0505 - Inclusive Negotiating
Duration – 2
COMM0507 - The Master Negotiator
Duration – 2
41081 - Negotiating: Preparing for a Negotiation
Duration – 2
41082 - Negotiating: The Negotiation Process
Duration – 2
41083 - Negotiating: Advanced Negotiating Tactics
Duration – 2 =